Category: People and Practice
-
Service Level Auditing in Indonesia: How a Measured Standard Becomes a Competitive Position
Every enterprise believes it knows its own standard, and an unmeasured standard drifts until a guest sees the gap. A service level audit measures the standard an enterprise delivers against the one its market expects. This article shows, through an anonymised resort that measured too late, why a measured standard is a competitive position in… READ MORE →
-
Most Operators Compete by Doing the Same Thing as Their Rivals: Slightly Better or Slightly Cheaper
A foreign-owned investor came to Bali with a recycling model that could not fit the island’s roads, and left rather than adapt it. The demand stayed where it was. This article shows how a domestic enterprise finds the market gap a foreign operator leaves, and takes the position at the scale it chooses to serve. READ MORE →
-
Competitive Advantage in Indonesia: Winning the Position Your Rivals Cannot See
A foreign investor or partner assesses an Indonesian company across four areas before committing, namely governance, financial records, ownership structure, and communication. This article sets out what those parties require, and how a compliant domestic enterprise that meets the standard can attract capital and trade on its own terms as Bali tightens the rules on… READ MORE →
-
What it Costs to Put an Employee on the Books in Indonesia
The headline gross salary is rarely the figure that arrives in a foreign owner’s monthly budget. After BPJS contributions, PPh Article 21 withholding, the THR reserve, and the payroll cycle costs, the fully-loaded cost of an Indonesian employee runs at 115 to 118 per cent of gross. READ MORE →